What’s It All Mean?
Here’s the feature breakdown so you know exactly what you’re getting…
Each day we’ll create a full backup of your website. If something ever happens and your website needs to be restored, we’ll handle the restoration process for you.
Full Security & Monitoring
You don’t want your site to get hacked or breached. We’ll make sure that doesn’t happen with our top-flight security plugin stack and ongoing security monitoring.
All basic maintenance will be performed on a weekly schedule – plugin updates, theme updates, compatibility checks, etc.
You should never have to hear from your site visitors that your website is down. With automated monitoring, we’ll receive a notification if your site ever goes down so we can jump right on it.
Ongoing Speed Optimization
Site speed is critical for two reasons: user experience and Google rankings. You need a fast site, so we’ll work our magic to make sure it’s always performing at its best.
Unlimited Tech Fixes
It’s a website. Things break. When something goes wrong, it’ll be nice having our team in your back pocket. Submit a ticket and go about your day – it’ll be fixed in no time.
Unlimited Content Changes
Need a new headline? Need to swap up some copy? Need to change an image or add a button? It’s all taken care of. Submit a ticket and we’ll make all the changes you need.
Unlimited Page Additions
Need to add a page to your website or replace an existing page? Just need to add a section to a page? Whatever you need, we’re on it – no standard page fees or additional charges.
Unlimited Plugin Changes
Want us to install a new plugin to add functionality? Want us to safely remove a plugin? Need us to tweak the settings on a plugin to achieve a different result? It’s all covered.
Need to integrate a new 3rd party feature into your website like live chat, podcasting, email opt-ins, etc.? We’re on it. It’s like having a full-time webmaster at your call.
Need another set of eyes on your site to figure out how to make it convert traffic into leads and sales? We can provide expert conversion optimization advice and recommendations.
Our goal for most tasks is 24-hour turnaround. For larger changes and additions, you get “first in line” service for your requests.
Speed & Performance Matters
Regular optimization of a website results in a 113% jump in visits and 117% increase in clicks on that site on average.
Who is the Basic Care Plan best for?
Our base-level plan is for anyone who wants peace of mind in knowing that their site is protected from hacks and security breaches, knowing that if it should crash it can be fully restored, and knowing that it’s optimized for performance to create a great user experience and also be friendly to Google (Google uses site speed and performance has a strong ranking factor).`
Who is the Platinum Care Plan best for?
Our Platinum Care Plan is perfect for you if you understand the value of having a webmaster to manage your site and make on-demand changes and additions so that you never have to touch anything or get lost in the weeds of tech-hell. As your business grows, so will your need to add & change pages, create new offers, add functionality, and so-on. The faster you can have that done, the faster your business is going to grow.
I'm pretty tech-savvy, why do I need your team to manage my site for me?
Great question! Whether you’re tech-savvy or not, your time is better spent elsewhere. Smart business owners know the value of their time and their place in moving a business forward. Even if you know how to do everything we offer, tinkering around on your own website is simply not profitable.
Can't I just hire VA to do all this stuff?
For sure, assuming you can find one who is techy enough to make it happen and reliant enough to not leave you hanging. And that costs less or the same. Honestly, hiring a single individual for your team that works at the quality and speed of our team is going to cost you an arm and a leg. Okay, maybe that much, but certainly a lot more than our platinum care plan.
Who is the Full Care Plan best for?
Our Full Care Plan is best for anyone who wants to mostly work on their own site, but wants an on-call tech team to come behind them to fix anything they might break, make changes or additions that are too technical, and put the finishing touches and pro-level detail work on things.
Is the platinum plan really unlimited for all that stuff? There's no hidden fees?
There are no hidden fees. Our vision for the platinum plan is that you can call on us whenever you need something and not have to worry about being nickle and dimed. Of course, we say “unlimited” within reason – we obviously don’t want to be taken advantage of. If you’re a great client, though, we’ll bend over backwards for you.
Is there a contract or can I cancel at any time?
There are no contracts. You can cancel your care plan at any time.
If I cancel my care plan, will my website self-destruct?
Have no fear, you can cancel your care plan and nothing bad will [immediately] happen. However, without ongoing website maintenance your site will slowly become vulnerable to security breaches, potentially unrecoverable crashes, slow loading times, poor user experience, and other tech-related issues. It’s just the nature of rapidly changing technology.
If I have a tech issue or change request, how long will it typically take?
We aim to complete all small tasks, fixes, and changes within 24-48 hours. Platinum Care members always get priority support (errors and fixes will be addressed as an emergency and all other small requests will be completed same business day).
Don't Make This Mistake
38% of people will stop engaging with a website if the content/layout is unattractive. Changing and adding to your own website if you’re not a designer or developer is hurting your business.